Below is a blog post designed to help users resolve this "Entry Point Not Found" error.

Sometimes, the email isn't fully broken, but the characters look "scrambled." This happens when a UTF-8 email is mistakenly interpreted as a different encoding standard (like Windows-1252 or Latin-1).

: When generating a basic authentication token, you must encode the email and password string as UTF-8 before converting it to Base64:

If the error prevents you from launching any game, simply close the launcher after logging in via the website. Ubisoft Connect acts as a bridge; the game itself (i.e., Rainbow Six Siege or Assassin’s Creed ) rarely requires the launcher to re-parse the email once the session token is active.

💡 If you're building a script, always use a locally hashed version of the UTF-8 password string to avoid DoS vulnerabilities when dealing with long Unicode inputs. Troubleshooting email issues on your Ubisoft account

As of 2025, sends emails correctly in UTF-8 for new users. However, the search volume for "uplay user get email utf 8" persists because:

Older versions of Outlook or native mail apps often struggle with complex UTF-8 headers. Ensure your app is updated to the latest version.