If you started the game while it was "Ready to Start" but not fully finished, some assets—including high-quality audio packs—may be skipped initially.
On PlayStation, language packs are often managed as separate add-ons or tied to system settings: call of duty black ops cold war english language pack
Some PS4/PS5 versions auto-download only your PSN account region’s language. You may need a US/EU PSN account to see English pack. If you started the game while it was