Principi Di Marketing Kotler 17 Edizione Pdf Top | 2026 |
The book treats digital not as a channel, but as a layer that permeates everything. It discusses the "Customer Journey" as a non-linear loop rather than a straight line. Concepts like "touchpoints" and the "Zero Moment of Truth" (ZMOT)—the moment a consumer researches a product online before ever seeing an ad—are central. The text explores how AI and predictive analytics allow marketers to anticipate needs before the customer even articulates them.


