: If it gets stuck at "Connecting," pull the battery and put it back in while the Autoloader window is open. Do you have the specific OS version number

: Follow the wizard prompts. Select the OS components you want to install and click

using an autoloader or the standard AppLoader method, follow this technical guide. This process is typically used to repair "bricked" devices (e.g., stuck on a logo or showing error codes) or to perform a clean OS installation. Important Prerequisites Backup Data

C:\Program Files (x86)\Common Files\Research In Motion\AppLoader Delete Vendor.xml

BlackBerry Bold 9900 Go to product viewer dialog for this item.