If you currently hate conflict, this course will turn you into a calm, curious, and dangerous (in the best way) conversationalist. You will stop trying to be "right" and start trying to understand.
Name the other person’s emotion or concern using a neutral statement: MasterClass - Chris Voss - The Art of Negotiati...
These are open-ended questions that start with "How" or "What" (e.g., "How am I supposed to do that?"). They force the other side to stop and think about a solution to your problem. If you currently hate conflict, this course will
And in the end, as Voss says: "The most valuable person in a negotiation is the one who listens." They force the other side to stop and
While the class covers 18 video lessons, a few specific techniques stand out as game-changers for daily life.
An hour later, the hostages walked out, followed by Elias with his hands behind his head. No shots fired. No lives lost. Elena didn't win by out-shouting him; she won by letting him find the way out through the bridge she built.