An-na, an ambitious but emotionally guarded hotelier, is sent to evaluate a derelict historic property rumored to be haunted. She expects a standard renovation assignment; instead she finds Hotel Del Luna — a lavishly decaying mansion that exists on the border between the living world and the afterlife. The hotel’s guests are souls who cannot move on, and only those sensitive to the other side can see its opulent façade.

The pilot episode provides a glimpse into the world of Hotel Del Luna, showcasing the hotel's opulent decor and the eclectic range of ghostly guests who stay there. From a young couple who died on their wedding night to a former businessman who is desperate to resolve his unfinished business, each character has a unique story to tell. Through these stories, the show explores themes of love, loss, and redemption, creating a rich and immersive viewing experience.